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BG111737201 17/12/2021
The main tracks are bowed as a result of the internal stresses in the aluminium. The end piece (attachement to tracksaw) doesn't fit into the grooves as they are supposed to. The guides in the end piece sit above the channels in the track and as a consequence it doesn't align with the red track. So the whole thing doesn't have any more precision than a couple of pieces of plywood attached to the tracksaw. I raised a case with Banggood and will wait to see what is the solution. Also at this price would have been nice for these to be supplied in a plastic case for storage.
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  • Banggood Dear Customer, Thank you for your feedback and we are really sorry for all the inconvenienced caused during your shopping. We have already received your feedback for the order and checked which was solved. For this reason, if your questions have not been solved yet, please do not hesitate to contact us via the link: https://www.banggood.com/es/Contact-Us_hi111 and provide more details about your question so that we can confirm the case as soon as possible and solve it efficiently. And we will reply and offer you the best solutions after receiving your email within 24-48 hours. Best regards, Banggood Team

    14/10/2024
  • rupert Receivedmine yesterday - luckily no problem with the tracks which are straight and true but same issues with the raised parts of the the head piece which are a fraction too wide to sit in either the channels of the guide rail (festool, so that the head piece will not slide onto the guide rail without loosening the 2 cross head machine screws and negating any previous calibrating) or the red tracks as shown in your first image. This is a big problem as the whole production batch will be the same. Not sure yet how to get round this but it will certainly involve removing some metal and spoiling the finish. Maybe Banggood will have an answer. Also one of the shorter cross head machine screws is badly threaded and has to be replaced. These issues apart this is a well finished as yet unusable tool.

    Reply 21/12/2021
  • JunhanYu Noneed for insert it, the radius is designed for perpendicularity, just lock the screw and you can use it right

    Reply 22/12/2021
  • rupert @JunhanYu Notso with fitting the head piece to the channel in the saw track (Festool) as there is not enough clearance to slide it on with the fixing screws tightened. If the headpiece had been machined correctly there would be enough extra clearance - try it!

    Reply 23/12/2021
  • BG111737201 @JunhanYu ifthe headpiece doesn't sit inside the channels it will never be in the same place in relation to the tracks. So the dimension markers are no longer true and certsinly no guarantee on perpendicularity. the problem is not the groove on the headpiece but the bowing of the track in the sectional plane as it brings the channels closer. In theory one can force tightening the screws on the headpiece but could shear the thread which will render the whole bit useless.
    Banggood asked me to consider a full refund but I need to confirm the potential cost for return to China from England. It would be much better for them to arrange a collection as it is likely they have a courrier business rate account. I'd much prefer for Banggood to send a pair of track segments as replacement.

    Reply 24/12/2021
  • BG111737201 @JunhanYu You are right. After fiddling a lot with it I measured the distance between grooves in the headpiece. I concluded the headpiece grooves are not designed to sit inside the track channels. It relies on the grooves chamfering (45 degrees) to align. Still the track bowing (convex side for the track channels) makes it unstable to perfectly center the headpiece.

    Reply 27/12/2021
  • BG139331439 @rupert Hasthis issue been resolved? Mine has the same issue. Did you get a replacement head pieces or did you file them down to fit? It does not make any sense that the tongue portions of the head pieces do not fit in the groove parts or the channel of the guides. The tongue on the flip stops fit.

    Reply 19/07/2022
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